Highly unprofessional, rude, berating and unqualified. Diane's "no nonsensense approach" is nothing but an excuse to be a bully. During a mediation session with Diane and a young apprenticeship student, I witnessed this woman completely berate and chastise the poor girl in front of us clients. I was embarrassed for her. I hope that she moved on from this place and was able to get a real professional with some tact to learn from.