Beware of this store. Locally owned & pathetically operated, The Home Medical Shop is a joke. It's no laughing matter though, they bully the elderly,(well anyone for that matter) when confronted with defective merchandise or a request for a full refund. Do yourself a favor,(you already have by reading reviews) and find a reputable small business or a BIG BOX store, where customer service, warranty issues and refunds happen every day.