I went to the cross iron location got my girlfriend a birthday gift and grabed the wrong curling iron when we went back the same day to special order the right one they said no and refused to exchange the curling iron did not say there was no refunds when I bought it. When they are paid to have the customer aware. They refused to get the manger or give the number out. Just said Tuesday he will be in. I will never go back there they were rude and unprofessional. They don't even deserve this star !!!