We would like to share our experience at Muttley Crüe Organic Dog Grooming in Bridgeland. We left our happy loving little 6 month old Shih Tzu puppy at 0900 with them. Someone from Muttley Crue called at 1330 and told us that he was ready to be picked up. We asked how he did and were told he did well. We immediately left to pick him up arriving within 10 minutes. We spoke with the staff once we arrived and again asked how he did and was again told he did well. We were told nothing at all regarding his stay. Once we had paid for his grooming he was brought out of the kennel and handed to me. He was not at all himself and extremely upset. We felt he was traumatized. Once at home we noticed he cried when we touched his tail and his eyes where blood red where they should have been white. We called to speak to the owner and asked if there was anything we should know about his visit. Again we were told everything went perfectly well. We took him to the vet only to be told he had most likely been excessively restrained/choked &/or strangled causing "severe scleral bruising/haemorrhages". The vet nor the clinic had never seen such an extreme case. We then went to the shop personally and spoke with Annie. We said we understand accidents happen and could she please just let us know what had happened. We were told by Annie, who we understand to be the owner of Muttley Crüe, that they did nothing wrong. She seemed unconcerned with the extent of the injury and defending her shop seemed more of a priority to her. Her repeated comment was "we did nothing wrong." She also mentioned that if anything happened it was our puppy's fault that "they did nothing wrong". We strongly question this. She did mention that because he had peed on the floor a few times he was kept in a kennel. She advised us that because he wasn't yet neutered he was marking. We were advised that this is standard procedure for a dog that hasn't been neutered. Up until this experience the kennel had been a happy place for our little man. We would caution you before you leave a member of your family with them. Our experience caused more damage than the $70 cost of his hair cut and the $525 vet bill.