Laura, your husband Chad was sent a quote, via text, with every thing listed in detail with the cost to fix the job you mentioned. Pictures were provided and Chad, being a mechanic himself, understood what these pictures were indicating! Chad responded "go ahead and get those fixed" The job was completed and the invoice coincided with the quote, no surprises!! We do have a copy of these text for reference should you need those to clarify any confusion. Caledon Motors