I have a long story regarding the lack of support for their products that I will cut short to get my point across. Despite numerous complaints regarding mis-operation, we were told our hot tub worked fine. We took it upon ourselves to do the technical troubleshooting and had to get the manufacturer involved in order to get Oasis to repair the problem. I have also just recently experienced a minor leak in the control cabinet. The hot tub is less than a year old (so full warranty still) and we will be billed for any travel as well as any extra time to drain the hot tub. Of course we are responsible for all of the chemical costs for having to refill and balance the hot tub when they are done. When we decided to just get the job done and suffer those costs we were surprised yet again when Oasis informs us that they don’t want to honor the warranty or do any service work for us. What?! So they sell a product that comes with years of warranty that they do not honor. Who runs a business this way? I should have listened closer to the rumors that they modify the customer reviews on their own website to make them appear better than they actually are. Really good support – dealing with anyone else is the better way to go.
