If you are looking for a warm and fuzzy place....a staff that focuses on your child's education...what the parents expect from a learning centre for their child...and really cares about being connected to their families and updates them on the progress of their children, then this isn't the place. I should have left this Kumon learning centre when after a couple of weeks I noticed a serious breakdown in communication between the owner Nicole Smith and her staff on the smallest things. They are so focused nonsenscial things that they really miss out on connecting with families about the progress of the children. The staff is really young...and quite frankly inexperienced. The Kumon learning centre owner Nicole Smith is very often absent from the Kumon learning centre. When I inquired, I am told she is away travelling for meetings. The owner Nicole Smith does not have interpersonal skills and when I confronted her about an issue I had, she became confrontational and defensive...instead of listening and trying to resolve the issue...in a customer friendly way. The experience was unpleasant and Nicole Smith has extremely bad breath. The joke of it all...Nicole Smith actually think parents like it there! So many parents dislike it....the only reason parents put up with an incompetent director and owner Nicole Smith is because of the proximity of the Kumon learning centre in the area. Stay as far away as possible!!!! The owner and the Kumon company just cares about making money and less about their reputation.
