Chelsyna - Profile

Chelsyna
Reviews
Stay away from this store unless you wish to get ripped off! Salespeople provide blatantly false information and merchandise is sold at prices more than 130% more expensive than can be found elsewhere. My husband recently bought two sets of snorkeling equipment at this store. Since it was a Christmas present, he specifically asked if he can bring it back if need be, and was told that he definitely could. Well, as it turns out, I decided to buy him exactly the same thing as a Christmas present. So, we ended up with four sets of snorkeling equipment for two people. However, when my husband went back to the store, they said that they could not give him a refund (even though it had been less than two weeks over Christmas and the packages were unopened) without charging him a 25% restocking fee. Seriously? What on earth is a restocking fee for? Replacing the item back on their shelves?! Their merchandise is not of any better quality than what you can find at Walmart for much cheaper AND their salespeople blatantly lie to your face and then refuse to refund your money. Rarely have I been more displeased by a customer service experience at a store. My best advice to anyone reading this would be to stay far, far away from this store! We learned that lesson the hard way.
1/5/2013 12:23:55 AM Report