We are very disappointed with C&H Granite and wish that we had never used them. Our granite countertops were templated incorrectly and when the installers came, they actually tried to convince us to keep them. We sent them back to to shop and when they came back, they stuck out from the wall an inch! They had simply flipped the pieces over. We also ended up with unfinished corners and a lot of grey filler- that was their method of "fixing" the problem. They told us to just fill in the inch gap with silicone and it didn't "matter". Our other piece of granite had a huge rust-coloured spot in it, which looked awful in our white/grey granite. We were told by the owner that it was our fault because we didn't tell him we didn't want it. How were we to even know the rust-coloured spot existed? They have very poor quality control. We ended up having to pay $200 to get a new piece. I am now trying to register my sealer warranty online and have discovered that it was never even sealed! We gave them $300 for a 15 year sealer and they didn't even apply it. What a rip off. I guess the installers were supposed to apply it on site, but we had assumed it was done at the shop. Very terrible customer service and no one seems to know what is going on. We got ripped off $500 and have granite that doesn't even look good. It is a good thing I found out or granite wasn't sealed before I got a stain in it! I would recommend this place to no one!
