AMPM Limo RUINED my wedding day!!!! NOT WORTH THE RISK!
When I was booking my wedding day limo through AMPM the staff were very friendly and helpful and I had all the confidence in the world. HOWEVER - the limo was late picking us up to go to the ceremony - by 20minutes - and the driver called me 5 minutes after he was supposed to pick us up to advise he would be late. When the limo arrived it was DIRTY and had dirty glasses inside from the ride before - it clearly was not cleaned. Despite my numerous emails confirming the schedule and addresses the driver had no clue where any of the venues were. THEN at 1am - when I had scheduled my pickup from the reception - NO ONE SHOWED UP!!!! One of my bridesmaids called AMPM to find out when we could expect the limo - and she was hung up on - TWICE.
A few days later (after I calmed down) I called, expecting the same helpful staff but no one would help me and were downright rude - I was told they 'passed over' my final confirmation email confirming all times and locations and it never got to the driver. When I asked for a 50% discount (since I only used 50% of what I paid for - I was told that I received 20% off for booking with them and will not get a further discount due to their error. Thinking I must have spoken to the wrong person, I issued a Better Business Bureau complaint and expected to hear from the owner - after several failed contact attempts the BBB has issued my complaint on their website and can no longer help.
Perspective customers - don't allow them to do this to you - it's not worth it on your big day!!!
10/31/2013 12:46:47 AM